At Owl Waterproofing, we want customers purchasing through Lava20Waterproofing.com to have clear information about returns and refunds.

This Return & Refund Policy explains the conditions, methods, costs, and timeframes that apply when returning products purchased from our website.

30-Day Return Policy

We accept returns of eligible products within 30 days.

To qualify for a return, products should be returned in their original condition and packaging and must be suitable for resale, except where the product has been received damaged or defective.

We recommend contacting us before returning an item so that our team can provide the appropriate return instructions.

How to Request a Return

To request a return, please contact Owl Waterproofing and provide:

  • Your name
  • Order number
  • Product(s) you wish to return
  • Reason for the return
  • Photographs where the product has arrived damaged or defective

For Ireland:
Email: info@owlwaterproofing.co.uk

For UK:
Email: solutions@owlwaterproofing.co.uk

Our team will review your request and provide the appropriate return instructions.

Return Methods

Eligible products can be returned using either of the following methods:

  • By mail/courier
  • In store

Please contact us before returning a product so that we can provide the appropriate return instructions and, where applicable, the return address.

Return Shipping Costs

Responsibility for return shipping costs depends on the reason for the return.

Customer-Initiated or Incorrect Orders

If a customer has ordered the wrong product or wishes to return an eligible product for reasons that are not the result of an error or damage attributable to us, the customer is responsible for the return shipping cost.

Damaged Products

If a product is received damaged, Owl Waterproofing will bear the applicable return shipping cost.

Please contact us before returning a damaged product and provide relevant photographs or other information requested by our team.

Refunds

Once an eligible returned product has been received and reviewed, an approved refund will be processed within 3 days.

After the refund has been processed, the time it takes for the funds to appear in your account may depend on your bank, card provider, or payment provider.

Restocking Fee

We do not charge a restocking fee for eligible returns.

Damaged Products

Please inspect your order when it arrives.

If you receive a damaged product, contact us as soon as possible and provide your order information along with photographs showing the damage.

Once the issue has been reviewed and confirmed, we will provide instructions regarding the return and bear the applicable return shipping cost.

Incorrectly Ordered Products

If you ordered an incorrect product and would like to return it, you may request a return within the 30-day return window, subject to the terms of this policy.

In this situation, the customer is responsible for the return shipping cost.

Exchanges

Products may be returned in store or by mail in accordance with this policy.